Frequently Asked Questions

Shipping Policy FAQs:

1. How long does it take for my order to be shipped? Orders typically take 1-2 business days to process before they are shipped out. Please note that processing time may vary during peak seasons or promotional periods.

2. What shipping methods do you offer? We offer standard shipping for all orders within India. Expedited shipping options may be available for select items at an additional cost. You can select your preferred shipping method during the checkout process if you get the options.

3. How long does it take for my order to be delivered? Delivery times vary depending on the shipping method selected and your location. Standard shipping generally takes between 3-7 business days for domestic orders within India.

4. Can I track my order? Yes, once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.

5. Do you ship internationally? At the moment, we only ship to addresses within India. We hope to expand our shipping options in the future to reach more customers worldwide.

Refund Policy FAQs:

1. What is your refund policy for damaged, defective, or incorrect items? If you receive an item that is damaged, defective, or if you believe the wrong item was sent to you, please contact us within 48 business hours of receiving your order. Please refer to our Return and Refunds Policy section for detailed information on how to initiate a return and request a refund.

2. How long does it take to receive a refund? Upon receiving the returned item and confirming the issue, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider's processing time.

3. Are there any items that are non-returnable? We do not accept returns or offer refunds for items that are not damaged, defective, or incorrectly sent. All sales on such items are final.

4. How can I contact customer support for further assistance? If you have any questions or concerns regarding our shipping or refund policy, please don't hesitate to contact our customer support team at support@quillden.com. We're here to assist you and ensure your shopping experience with us is a positive one.

 

If you have any additional questions or need further assistance, please feel free to reach out to us at support@quillden.com . We're here to help!